We are committed to accuracy, fairness, and transparency. If you believe an article contains an error, raises a concern about fairness, or breaches our editorial standards, you can submit a complaint using the process below. We review all complaints in line with our Editorial Code and aim to resolve issues promptly and openly.
What you can complain about
We accept complaints relating to:
- factual accuracy
- fairness and balance
- privacy
- discrimination
- misuse of information
- breaches of our Editorial Code
If your concern does not fall into one of these categories, we will still review it and direct you to the appropriate process.
How to submit a complaint
Please send your complaint via email. Include:
- the URL of the article
- the date it was published
- a clear description of the issue
- what correction or action you are seeking
- if your complaint concerns factual accuracy, links or references to the sources you believe demonstrate the correct information
Providing as much detail as possible helps us assess the issue quickly and fairly.
You can submit your complaint by emailing us at complaints@ukpoliticsdecoded.uk.
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
What happens next
We will:
- acknowledge your complaint within 5 working days
- review the issue in line with our Editorial Code and relevant policies
- respond with our findings and any corrective action within 21 calendar days
If the complaint requires more time to investigate, we will let you know and provide an updated timeline.
What to do if you are not satisfied with our response
If you are not satisfied with our response, you can escalate your complaint to the IMPRESS Standards Body.
Website: https://www.impressorg.com/complaints/
email: complaints@impressorg.com
Phone: 020 3325 4288
Our full complaints policy
The complete Complaints Procedure including timelines, definitions, and escalation routes is published in the Standards Hub, along with our Editorial Code, Corrections Policy, and other governance documents.